1. INTRODUCTION & ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") govern the rental of vehicles from AVEUZ Car Rental ("Company", "We", "Us", "Our"). By accessing our website, mobile application, or booking a vehicle, you ("Renter", "You", "Your") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
These Terms apply to all types of vehicle rentals offered by AVEUZ, including but not limited to: self-drive rentals, long-term rentals, monthly subscriptions, and chauffeur services. The rental agreement shall be between you and AVEUZ Car Rental, with all transaction terms binding upon both parties.
2. ELIGIBILITY & RENTAL REQUIREMENTS
Age Requirements: You must be at least 21 years old with a valid driver's license (minimum 2 years driving experience). For drivers aged 21–25, an additional charge of PHP 500–1,000 per day may apply.
Valid Documentation: You must present a valid government-issued ID (Passport, Driver's License, or National ID), a valid driver's license, and a vehicle registration document (OR/CR). International renters must provide an International Driving Permit (IDP) alongside their home country license.
Proof of Payment: Valid credit/debit card or approved payment method must be provided. Card must be in the renter's name for verification purposes.
Insurance Eligibility: If insurance coverage is declined, you assume full liability for any damages. OFWs and balikbayan visitors are welcome; additional documentation may be required.
Prohibited Use: You must be of sound mind and may not rent if under the influence of alcohol, drugs, or controlled substances. AVEUZ reserves the right to refuse service to any person deemed unfit to operate a vehicle.
3. RENTAL TYPES & SERVICES
3.1 Self-Drive Rental
You assume full operational control of the vehicle. Available for short-term (hourly, daily) and long-term (weekly, monthly) rentals. All standard driving laws and safety regulations must be adhered to.
3.2 Long-Term Rental
Available for monthly or annual subscriptions. Monthly rates apply for rentals exceeding 30 days. Discounts may be negotiated. Early return results in no refund of unused days. Extended rentals beyond the agreed period will be charged at daily rates plus applicable penalties.
3.3 Chauffeur Service
A licensed driver is provided with the vehicle. Special rates apply; minimum booking period may be required. Chauffeur service hours and overtime rates will be detailed in a separate service agreement.
4. BOOKING & RESERVATION
Reservations can be made online via our website, mobile application, or by contacting our office directly. A booking confirmation with reference number will be sent via email or SMS. AVEUZ reserves the right to substitute with a vehicle of equivalent or higher class if necessary.
5. RENTAL FEES & PAYMENT TERMS
Rental Rate: Daily, weekly, monthly, and hourly rates are confirmed at booking. GST (12%) is included in quoted rates.
Delivery & Pickup: Standard delivery and pickup within Metro Manila (NCR) is free. Delivery/pickup to provinces may incur an additional charge of PHP 2,000–5,000 depending on distance. Airport pickup has a premium of PHP 500.
Payment Methods: Accepted: Credit/Debit Cards, Bank Transfers, GCash, PayMaya, and Cash (for deposit). A security deposit (PHP 5,000–20,000 depending on vehicle) is required and will be returned upon vehicle return if no damages are reported.
Non-Refundable Fees: All rental fees, insurance premiums, and delivery charges are non-refundable except in cases of cancellation within 48 hours of booking or force majeure circumstances.
6. CANCELLATION & REFUND POLICY
Cancellations made more than 48 hours before the rental start date will receive a 75% refund. Cancellations within 48 hours forfeit the entire rental fee. No refund is issued for cancellations within 24 hours or on the rental date.
The security deposit will be returned within 5 business days of vehicle return, provided no damage claims are filed.
7. VEHICLE CONDITION & INSPECTION
You must inspect the vehicle at pickup and note any pre-existing damage on the Vehicle Checklist Report provided. This report is mandatory and must be signed by both parties. Damages not documented will be assumed to have occurred during your rental.
Damage Classification: (A) Minor Scratch/Dent (up to PHP 5,000); (B) Major Damage (PHP 5,001–50,000); (C) Collision Damage (exceeding PHP 50,000); (D) Theft/Total Loss.
8. DAMAGE & LIABILITY
You are responsible for all damage to the vehicle during the rental period, including accidents, collisions, theft, vandalism, and damage caused by negligence or misuse.
If the vehicle is out of service due to damage, a loss-of-income charge of PHP 2,000 per day will apply until repairs are completed (maximum 30 days), unless the renter has purchased our comprehensive insurance.
9. INSURANCE COVERAGE
Comprehensive insurance is available and recommended. If declined, you assume 100% liability for all damages. Coverage includes 50% of damage repair costs to the rental vehicle, 100% third-party liability, and medical/accident benefits.
10. FUEL & TOLL POLICY
The vehicle will be delivered with a full tank of fuel. You must return the vehicle with a full tank. All toll charges incurred during the rental period are the renter's responsibility.
11. VEHICLE USE & RESTRICTIONS
Prohibited activities include: off-road driving, racing, use for driving lessons, unlawful purposes, towing commercial cargo, smoking/vaping inside the vehicle, use for ride-sharing/taxi services (Grab, Uber, etc.) without authorization, and use with an undisclosed additional driver.
12. RENTAL PERIOD & LATE RETURNS
A grace period of 1 hour is provided for return without penalty. Return after 1 hour but within 5 hours incurs an overtime charge at 200% of the daily rate. Beyond 5 hours, an additional day's rental fee applies.
Late Return Charges: 5-seater vehicles: PHP 200/hour or PHP 2,000/additional day; 7-seater vehicles: PHP 250/hour or PHP 2,500/additional day. A late return administrative charge of PHP 500 also applies.
13. VEHICLE TRACKING & MONITORING
All AVEUZ vehicles are equipped with GPS tracking. AVEUZ may monitor vehicle location and contact you if there are concerns. If the rental period is significantly exceeded or the vehicle is taken to an unauthorized location, AVEUZ reserves the right to repossess the vehicle without prior notice.
14. TRAFFIC VIOLATIONS & ACCIDENTS
You are responsible for all traffic violations incurred during the rental period. In case of any accident: (1) Immediately stop and ensure everyone's safety; (2) Contact emergency services if there are injuries; (3) Notify AVEUZ within 30 minutes; (4) Obtain a police incident report; (5) Take photos of damage, scene, and other vehicles involved.
15. DRIVER REQUIREMENTS & CONDUCT
Only holders of a valid driver's license may operate the vehicle. You agree to follow all Philippine traffic laws, posted speed limits, and safe driving practices. Any additional drivers must be declared at booking (PHP 300/driver/day). Undisclosed drivers invalidate insurance coverage.
16. PRIVACY & DATA PROTECTION
AVEUZ collects personal information to process your rental and comply with legal obligations. Your data is used for booking confirmation, payment processing, customer service, and legal purposes. GPS tracking data is used for vehicle security and recovery. We do not sell your data to marketers.
17. TERMS OF SERVICE & VEHICLE ACCEPTANCE
By accepting delivery of the vehicle and signing the rental agreement, you acknowledge that you have read, understood, and agreed to all these Terms and Conditions.
18. DISPUTE RESOLUTION & GOVERNING LAW
These Terms and all rental agreements are governed by the laws of the Republic of the Philippines. Both parties consent to the exclusive jurisdiction of the Regional Trial Courts located in Metro Manila, specifically Quezon City, for any disputes.
19. LIABILITY LIMITATIONS
AVEUZ's total liability for direct damages shall not exceed the total rental fees paid for the subject rental. AVEUZ is not liable for indirect, incidental, consequential, punitive, or special damages.
20. CONTACT & CUSTOMER SUPPORT
Office Address: 32 Don Jose Street, Cubao, Quezon City, Metro Manila 1109, Philippines
Hotline: 0999 6969 905 / 0956 403 2129 | Email: support@aveuzcarrental.com
Office Hours: Monday–Sunday 7:00 AM–12:00 PM
